Terms and Condition

1. Products And Pricing

SajSajawat E Retail Private Limited Is Selling Its Products On The Website Which Includes Third Party Products. For Such Third Party Products, The Company Has Legal Authority To Sell Products To The User, Through Website.
SajSajawat Is Also A Seller On The Website For Its Owned Branded Products. For The Products Selling By SajSajawat, It Shall Solely Be Responsible To The User With Respect To Product Quality, Warranty, Accuracy, On-Time Deliveries And Respective Complaints. SajSajawat Shall Be Bound To The Terms Mentioned Hereunder, To The Extent Related To The Sales Of Its Products.
These Terms And Conditions Are Applicable With Respect To The Usages And/Or Execution Of Transactions Over Website.

Products And Pricing

All Products Listed On The Website, Their Descriptions, And Their Prices Are Subject To Change From Time To Time. SajSajawat Reserves The Right, At Any Time, To Modify, Suspend, Or Discontinue The Sale Of Their Respective Products Or Services With Or Without Notice.
We Put Every Effort To Ensure, That Our Website Contains Correct Information. However SajSajawat Makes No Warranty As To The Accuracy, Comprehensiveness And Correctness Of Products And Information On Website. Purchase Of A Product On The Website Is Subject To Availability Of Stock.

We Strive To Offer You Best Possible Rates Of The Product But SajSajawat Does Not Guarantee That These Prices Will Be Minimum In The Region Or Country Or In Comparison To Other Players Of The Industry. SajSajawat Reserves Right To Change Or Update Rate And Other Details Of The Product On Its Website, At Its Discretion, Without Any Notice To You. In The Event A Product Or Service Is Listed At An Incorrect Price Or With Incorrect Information Due To Typographical Error, Error In Pricing Or Information Received From SajSajawat’s Suppliers, SajSajawat Shall Have The Right, Post The Acceptance Of Any Order, To Decline Or Cancel Any Such Order, Whether Or Not The Order Has Been Confirmed And/Or You Have Been Charged For Such Product Or Service. If You Have Already Been Charged For The Order And SajSajawat Cancels Your Order, We Will Refund The Amount.

The Product Specifications (Weight, Size, Colour Etc.) Mentioned With The Product Photos Displayed Are Only Approximate. There May Be A Slight Variation In The Pictures And The Respective Products.

Orders And Acceptance Of Orders

Products With Its Information Has Displayed On The Website To Invite Offer From User. When You Make An Order, You Are Making An Offer To Purchase, And Such Offer Is Subject To Acceptance By Us. Our Communication (Email/SMS/Push Notification) Of Acknowledging Your Order Does Not Signify Our Acceptance To Your Offer. SajSajawat Reserves The Right, After Receiving The Order, To Accept Or Decline Or Cancel Your Offer (In Whole Or In Part). Offer Shall Be Deemed Accepted Once It Dispatches To Delivery, By SajSajawat. No Other Act Or Omission On The Part Of SajSajawat Shall Be Considered As Acceptance Of Offer Or Order By SajSajawat. We May Require Additional Verifications Or Information Before Accepting Any Order. In The Event Of A Purchase, You Will Be Required To Accurately Provide The Recipient’s Name, Contact And Shipping Address.

    You Agree That, If SajSajawat Cancels All Or A Part Of Your Order, Your Sole And Exclusive Remedy Is Either That:
  • (A)You Agree That, If SajSajawat Cancels All Or A Part Of Your Order, Your Sole And Exclusive Remedy Is Either That:
  • (B) SajSajawat Will Not Charge Your Credit/Debit Card Or Bank Account For The Cancelled Portion Of The Order.

For Your Convenience, SajSajawat Accepts Visa, Master Card, RuPay, Paypal And American Express Debit Cards, Internet Banking, Digital Wallets And UPI. Notwithstanding Anything Contained Herein, Any And All Payments Made By Above Mentioned Options, Either Through Payment Gateway On The SajSajawat Website Or Through SajSajawat Mobile Application, Are Subject To Specific Terms And Conditions Of Such Third Party Payment Gateways.

2. Substitution Policy

In An Event Where A Product That You Have Ordered Is Out Of Stock Or Unavailable, We Will Contact You To Give An Option Of An Alternate Product. If We Are Unable To Get In Touch With You, We Will Proceed With Sending You The Alternate Product Since We Know That You Are Sending It To Your Loved One(S) On A Special Occasion And We Would Not Want Anything To Dampen The Spirit Of The Occasion.

3. Order Modification/Cancellation Policy

There Are Some Orders Which Are We Unable To Accept And Can Be Cancelled By Our Side. We Reserve The Right To Cancel Any Order For Any Reason, Like Under Any Unforeseen Circumstances That May Come In The Way Of Your Order That May Be Limitations On Quantity Available Of Purchase, Error In Product(S) Or Pricing Information, Or Limitations Of Our Credit Department. Before Cancelling Any Order, We Will Contact/ Notify You.

Same Day Orders Are Processed Immediately, And Usually Cannot Be Modified/Cancelled. However, In Case You Want To Modify/Cancel An Order, You Can Reach Us On +91-9711019151 (8:00 AM To 1:00 PM, 7 Days A Week). If The Order Has Not Been Prepared Or Is Not Out For Delivery, We Will Try To Modify/Cancel The Order For You. If The Order Has Already Been Prepared/Dispatched, It Cannot Be Cancelled/Modified And You Will Be Charged For The Order.

In Other Cases Of Order Modification/Cancellation, Please Give At Least 24 Hours' Advance Notice.

4. Order/Delivery Confirmation Email And SMS

Shortly After You Place An Order On Website, You Will Receive An Order Confirmation E-Mail And SMS Which Will Include All The Details Of Your Order, Including The Order Number Which Will Be Required In The Event You Need To Contact SajSajawat.

In Case You Have Not Received An Order Confirmation E-Mail And SMS, Please Call On +91 9711019151 (8:00 AM To 1:00 PM, Monday To Saturday) Or Write To Us At Info@Sajsajawat.Com

You Will Also Receive A Delivery Confirmation E-Mail And SMS When Your Order Get Delivered.

4. Order/Delivery Confirmation Email And SMS

SajSajawat Endeavor To Deliver Products To The Recipient As Per The Delivery Option Selected By User While Placing The Order. The Delivery Time Is Subject To Location You Provided For Delivery And It Is Always Subject To Factors Beyond Its Reasonable Control (“Force Majeure Events”) Including Unexpected Travel Delays From Our Courier Partners And Transporters Due To Weather Conditions, Political Disruptions, Strikes, War, Lockdown Or Other Unforeseen Circumstances. In Such Cases, We Will Proactively Reach Out To You. Please Check Your E-Mails And SMS Regularly For Updates.

  • Before Any Festival Or Major Occasions, We Suggest You To Place Your Order At Least Five Days In Advance.
  • Estimated Delivery Time Depends On The Availability Of The Product And The Destination To Which You Want The Product To Be Delivered.
  • Delivery May Take Longer Due To:
    • * Bad Weather
    • * Political Disruptions
    • * Other Unforeseen Circumstances
In Such Cases, We Will Proactively Reach Out To You. Please Check Your E-Mails And SMS Regularly For Updates.

Delivery Of Courier Products

You Will Get Informed About Courier Product Or Delivery On Selecting Product.
Notwithstanding Anything Contained In These Delivery Terms, In The Event The Order Is Made To Deliver Through Any Courier Agency Or Any Third Party, SajSajawat Does Not Make Any Representation Or Warranty In Relation To The Delivery Of Such Orders. The Products Will Be Delivered Through Courier Company And The Delivery Made By Them Are Subject To The Terms And Conditions Of Such Courier Companies. For Products That Are Shipped Using The Services Of Our Courier Partners, The Date Of Delivery Is An Estimate. Your Order May Be Delivered A Day Prior Or A Day After The Chosen Date Of Delivery.

You Acknowledge That Estimated Delivery Date Depends On The Availability Of The Product And The Destination To Which You Want The Product To Be Shipped. Such Deliveries Will Not Take Place On Sundays And Public Holidays.
Our Courier Partners Do Not Call Prior To Delivering An Order, So We Recommend That You Provide An Address At Which Someone Will Be Present To Receive The Package. The Delivery Cannot Be Redirected To Any Other Address.
All Courier Orders Are Carefully Packed And Shipped From Our Warehouse. Soon After The Order Has Been Dispatched, You Will Receive A Tracking Number That Will Help You Trace Your Order. Courier Partners Sometimes Have Some Delays Due To Holidays And Strikes.

No Deliveries Are Made By Third Party Courier Agencies On A Sunday And Public Holidays.
Courier Partners Sometimes Have Some Delays Due To Holidays And Strikes.

In Case If The Recipient Is Unavailable, We Will Attempt Delivery Twice And In Case Delivery Location Is Incorrect Or The Recipient Refuses To Take The Delivery, The Delivery Shall Be Deemed To Have Been Made. The Courier Company Will Attempt To Deliver The Package Twice Before The Parcel Returns Back To The Point Of Origin.

In The Event The Delivery Is Not Executed During The Attempts, You Shall Still Be Charged For The Order.

    We Will Consider The Order Executed In The Below Cases:
  • * Wrong Shipping/Delivery Address.
  • * Recipient Not Available.
  • * Premises Locked.
  • * Recipient Refusing To Accept The Delivery.

In Case If The Recipient Is Not Available, He/She Can Inform The Delivery Person To Deliver The Order To The Gate/Reception/Neighbour.
No Deliveries Would Be Done On National Holidays. The Delivery Of The Same Would Be Done On The Next Working Day. In Case Of Floods/ Heavy Rains/ National Bandh/Election Dates/ Curfews/ Traffic Jams/ Festival Times/Regulated Traffic Movements Or Any Other Impediments That May Restrict The Delivery Of The Order. SajSajawat Reserves The Right To Reschedule The Delivery To Another Date.

6. Duplicate Orders

If You Have Placed Two Or More Identical Orders By Mistake, Please Let Us Know About It. We Will Give A Full Refund For The Duplicate Order, Provided That The Order Has Not Been Prepared Or Delivered. If We Find That The Same Order Has Been Made Twice, We Will Try To Contact The Customer To Confirm The Order. If The Customer Is Not Contactable, We Will Take The Decision On Your Behalf And That Will Be Final.

7. Payment Terms

You Agree To Pay The Price Applicable And Displayed For The Product Or Service On Our Website At The Time You Submitted Your Order (Product Price), The Delivery Fees For The Delivery Service You Select, If Any (Delivery Fees), Or Any Applicable Taxes (Defined Below). You Will Be Solely Responsible For Payment Of All Taxes (Other Than Taxes Based On SajSajawat's Income), Fees, Duties, And Other Governmental Charges, And Any Related Penalties And Interest, Arising From The Purchase Of The Products And Services (Taxes) Not Withheld By SajSajawat.

All Payments Are Non-Refundable (Except As Expressly Set Forth In The Terms And Conditions). We Reserve The Right To Charge Late Fees On All Due Payments Equivalent To The Lesser Of 1.5% Per Month On The Unpaid Balance Or The Highest Rate Allowed Under Applicable Law. You Agree To Pay For All Collection Costs, Attorney's Fees, And Court Costs Incurred In The Collection Of Past Due Amounts.

"Convenience Charge" Has Been Levied By The Company For The Facilitation Of Choosing A Product/S And Book For Delivery, Anywhere In India, Without Visiting Our Physical Store. This Covers Company’s Internet And System Handling Costs.

Such Convenience Charges Are Correlated To The Order Value.

8. Payment Details

Order Delivery Is Totally Subjected To The Payment Credited In SajSajawat’s A/C. Unless Payment Is Received By Us, The Order Will Not Be Processed. SajSajawat Accepts Payment Via Visa, Master Card, RuPay, Paypal And American Express Debit And Credit Cards, Internet Banking, Digital Wallets And UPI.

You Acknowledge That While Making Transaction On The Website, You Are Not Using Any Credit Or Debit Card, Fraudulently And You Are Duly Authorize To Use Such Card. You Agree To Provide Accurate And Correct Information Of Your Card For Such Transaction. The Liability For Use Of A Card Fraudulently Will Be On You And The Onus To 'Prove Otherwise' Shall Be Exclusively Yours. SajSajawat Doesn’t Take The Responsibility Of Any Transaction Which Is Processed Without Your Consent And Knowledge .The Cardholder Is Solely And Totally Liable For The Transactions And The Amount Charged On His A/C.

Credit Card: All Domestic And International Cards Are Accepted.

9. User

Www.SajSajawat.Com Can Be Used By A Person Who Can Be Legally Bound To Contract Under The Indian Contract Act, 1872. If You Are A Minor I.E. Under The Age Of 18 Years, You May Use Website Only With The Involvement Of Your Parent Or Guardian. User Has Been Referred To As “You” / “User” / “Your” In These Terms And Conditions.

10. Communication

Subject To Terms Of Use And Your Registration On Our Website, You Agree To Receive Communications From Us By E-Mail, SMS Or Any Other Communication Made Electronically, Verbally Or Physically Through Post. You Agree That All Agreements, Notices, Disclosures And Other Communications That SajSajawat Provides To You By E-Mail Or In Any Other Aforementioned Mediums Satisfy Any Legal Requirement That Such Communications Be In Writing.

11. Feedback And Suggestions

At SajSajawat, We Make Every Effort To Ensure That You Receive Excellent Products And Services. We Strive Hard Not Only Meet, But Exceed Your Expectations. If, At Any Time, You Experience Problems With An Order Or Are Not Happy With Our Services, You Can Call Us On +91-9711019151 (8:00 AM To 1:00 PM, 7 Days A Week) Or Write To Us At Info@SajSajawat.Com

Your Feedback And Suggestions Are Important To Us.

Note: Complaints Need To Be Made Within 48 Hours From The Time Of Delivery, After Which We Will Not Be Able To Register Any Complaints. Complaints Against Non-Delivery Needs To Be Made Within 15 Days From The Date Of Delivery, After Which We Will Not Be Able To Register Any Complaints. In Case Of A Defective Or A Bad Quality Product Complaint, We Will Replace It. For Quality Purpose, We Might Have To Get A Reverse Pick Up Done For That Product, Before We Can Get A Redelivery Done.

12. Return And Refund Policy

In Genuine Cases The Company Will Refund Payment For The Damaged And/Or Defective Product, Only. For The Wrong Product Delivered, Company Will Either Replace The Product With The Right One Otherwise Refund The Amount For The Wrong Product Delivered.
Cancellation Of Order Is Allowed If Such Request Is Made Atleast 24 Hours Before Scheduled Delivery Date And Full Refund Will Be Made By SajSajawat In Such Cases.
In The Event We Are Unable To Supply All Or Part Of Your Order (The Product Or Any Substitute Product To You At All), We Shall Notify You As Soon As Possible And Reimburse Your Payment For The Part Undelivered.
Online Refund Will Process By SajSajawat On Confirmation Over Mail Or Phone Call To The Customer Or Recipient. Once Processed By SajSajawat, Refund Takes 10 To 15 Business Days To Reflect In Your Account.

13. Exchanges

It Will Not Be Possible For Us To Accept Any Request For Product Exchanges.

14. Damaged/Defective Products

We Allow Refunds In Genuine Cases. However, In Case If A Wrong Or A Defective Product Has Been Delivered, Do Let Us Know At The Earliest. You Can Write To Us At Info@SajSajawat.Com Or Call Us At +91-9711019151 (8:00 AM To 1:00 PM, Monday-Saturday) Within 48 Hours Of Receiving The Product. Our Representative Will Contact You And May Ask For Some Details About The Product Delivered Or Defaults Therein. We Expect Your Co-Operation And Support In Completing The Process And That Will Allow Us To Resolve Your Complaint Expediently.
In Genuine Cases The Company Will Refund Payment For The Damaged And/Or Defective Product, Only. Subject To The Terms And Conditions, Once Refund Is Initiated By SajSajawat, It Takes 10-15 Business Days For The Refund Amount To Reflect In Your Account.

15. Warranty

Products Can Only Be Returned If They Are Subject To Warranty Terms, Available Under Product Information On Our Website. Warranty, Against Manufacturing Defects For The Products Exists For All Orders Placed Through Our Website Www.Sajsajawat.Com

Warranty Can Be Availed Only Against Manufacturing Defects And It Cannot Be Claimed For Defects Due To Mishandling Of The Products Or Normal Wear And Tear

16. License

These Terms Provide You With A Personal, Revocable, Non-Exclusive, Non-Transferable License To Use This Site Conditioned On Your Continued Compliance With These Terms And Conditions. You May Use This Site Solely For Your Personal, Non-Commercial Use, And You May Download A Single Copy Of The Materials From This Site Only For Personal, Non-Commercial Home Use, As Long As You Agree Not To Remove Any Copyright, Trademark, Or Other Proprietary Notices From The Materials Downloaded.

Except As Expressly Provided Herein, You May Not Modify, Copy, Distribute, Broadcast, Transmit, Reproduce, Publish, License, Transfer, Sell, Mirror, Frame, Deep Link, Or Otherwise Use Any Information Or Material Obtained From Or Through This Site Without The Prior Written Permission Of The Material's Owner. As A Condition Of Your Use Of This Site, You Warrant To SajSajawat That You Will Not Use This Site For Any Purpose That Is Unlawful, Unauthorized, Or Inconsistent With These Terms, And You Agree That The License To Use SajSajawat Website Will Terminate Immediately Upon Your Violation Of This Warranty. SajSajawat Reserves The Right To Terminate Your Access To This Site And Its Content At Any Time, With Or Without Notice, At Our Discretion.

17. Disclaimers, Limitations, And Exclusions Of Liability

At Www.Sajsajawat.Com (Website), We Try To Give You Access Of Our Services For 24 Hour On Every 7 Days Of A Week. The Website May Not Be Available To You From Time To Time, For Reasons Including But Not Limited To Unavoidable Circumstances Or For Maintenance Purpose. SajSajawat Makes No Representations About The Suitability, Completeness, Timeliness, Reliability, Legality In Your Jurisdiction, Or Accuracy Of The Information, Materials, Products, And Services Described Or Contained In This Website For Any Purpose. To The Fullest Extent Permissible By Applicable Law, SajSajawat Disclaims All Warranties, Express Or Implied, Including, But Not Limited To, Implied Warranties Of Merchantability, Fitness For A Particular Purpose, Non-Infringement, System Integration, Data Accuracy, And Quiet Enjoyment. SajSajawat Does Not Warrant That The Website, Its Servers, Or E-Mail Sent From The Website Are Free Of Viruses Or Other Harmful Components.

SajSajawat And Its Affiliates Will Not Be Liable For Damages Of Any Kind Arising From The Use Of The Website, Including, But Not Limited To Direct, Indirect, Incidental, Punitive Or Consequential Damages Or Special Damages, Whether Or Not Such Damages Were Foreseeable And Even If SajSajawat Was Advised That Such Damages Were Likely Or Possible. In No Event Will Aggregate Liability Of SajSajawat To You For Any And All Claims Arising In Connection Your Use On Website, The Service, The Website, Or The Products, Exceed The Greater Of (1) INR 500 (Five Hundred Indian Rupees Only) Or (2) The Amounts You Have Paid To Company In Relation To The Service, The Products Or The Usage Of The Website In The Past One Month Hereunder. You Agree And Acknowledge That This Limitation Of Liability Is An Essential Term Between You And SajSajawat Relating To The Provision Of The Website, The Service And The Products To You, And SajSajawat Would Not Provide The Website Or Service Or Products To You Without This Limitation.

This Limitation Of Liability Section Shall Prevail Over Any Conflicting Or Inconsistent Provision Contained In Any Of The Documents Comprising This Agreement. It Is Up To You To Take Precautions To Ensure That Whatever You Select For Your Use Is Free Of Such Items As Viruses, Worms, Trojan Horses And Other Items Of A Destructive Nature.

SajSajawat And Its Affiliates Will Not Be Liable For Any Damages Of Any Kind Arising In Relation To (1) The Use Or Consumption Of Products Procured / Manufactured By Third Parties Or (2) The Products Delivered To You By Any Third Party. SajSajawat Assumes No Responsibility For Examining Or Evaluating The Products And Services Offered By Them. SajSajawat Does Not Warrant The Offerings Of, Any Of These Businesses Or Individuals.

SajSajawat Does Not Endorse, In Any Way, Any Third Party Products Or Services Or Website’s Content Thereof. Any Claim In Respect Of The Same Shall Be Made Directly With The Third Party.

If SajSajawat Is Unable To Deliver Your Order, Then Complete Refund Will Be Made. We Shall Not Be Liable For Any Other Charges, Loss Of Profits, Emotional Stress Or Any Other Liability Etc. Caused Due To Such Non-Delivery

18. Fraudulent Transactions

If SajSajawat Found Any User Involved In Any Fraudulent Transaction On The Website, It May Recover The Cost Of Products, Collection Charges And Lawyers Fees From Persons Using The Site Fraudulently. Such Recovery Shall Not Prejudice The Rights With SajSajawat To Initiate Legal Proceeding Against Such User For His/Her Unlawful Activities.

19. Valentine’s Day And Raksha Bandhan Disclaimer

Due To A Huge Rush In Orders During Valentine And Raksha Bandhan, The Delivery Status Confirmation By Email And SMS May Arrive A Little Later. Our Team Works Very Hard To Let You Know That Your Order Is Delivered As Soon As We Can.

Our Customer Care Team Is On Toes To Ensure That You Have A Great Experience With Us. During The Valentine Week And Raksha Bandhan, They May Take A Little More Time To Respond. Kindly Be Patient. If You Have Dropped Us An Email, We Ensure It Is Being Reviewed And Will Be Positively Answered Back.

Please Be Aware Of Our Substitution Policy:
While We Make Best Efforts To Ensure We Deliver Your Orders As Soon As Possible, Due To Huge Rush During The Valentine Week And Raksha Bandhan, We Do Not Offer Any Fixed Time Guarantee. Orders Are Processed On First Come First Serve Basis, Delivery Areas And Other Local Conditions.

For Products That Are Shipped Using The Services Of Our Courier Partners, We Are Unable To Guarantee An Exact Date/Time Of Delivery During The Peak Season.

20. Indemnity

You Agree To Indemnify, Defend And Hold Harmless SajSajawat, Its Affiliates, And All Of Their Employees, Agents, Officers, Directors, Proprietors, Partners, Representatives, Shareholders, Servants, Attorneys, Accountants, Predecessors, Successors, And Assigns From And Against Any And All Claims, Proceedings, Damages, Injuries, Liabilities, Losses, Costs, And Expenses (Including Reasonable Attorneys' Fees And Litigation Expenses) Relating To Or Arising In Connection With (I) Your Use Of And Access To The Website (Ii) Your Violation Of Any Term Of The Terms Of Use And Terms Of Use (Iii) Your Violation Of Any Third Party Right, Including Without Limitation Any Copyright, Property, Or Privacy Right (Iv) Any Claim That One Of Your User Submissions Caused Damage To A Third Party And (V) Use Of The User Submissions By SajSajawat.

21. Miscellaneous

The Products, Services And The Site Being Offered By SajSajawat Hereto Are Subject To Laws Of The Republic Of India. If Any Of These Conditions Are Deemed Invalid, Void, Or For Any Reason Unenforceable, The Parties Agree That The Court Should Endeavor To Give Effect To The Party's Intentions As Reflected In The Provision, And The Unenforceable Condition Shall Be Deemed Severable And Shall Not Affect The Validity And Enforceability Of Any Remaining Condition. From Time To Time SajSajawat May Offer Special Promotional Offers Which May Or May Not Apply To Your SajSajawat Account. To Avail Of Such Promotional Offers, You Agree To Be Bound By Any Additional Terms And Conditions For These Special Offers Which Are Laid Down By SajSajawat. This T&C And The Relationship Between You And SajSajawat Will Be Governed By The Laws As Applicable In India. Any Dispute(S) Arising Out Of This T&C Will Be Handled In The Competent Courts Of Delhi, India. The Failure Of SajSajawat To Act With Respect To A Breach By You Or Others Does Not Waive Its Right To Act With Respect To Subsequent Or Similar Breaches. SajSajawat Does Not Guarantee It Will Take Action Against All Breaches Of This T&C. Except As Otherwise, Expressly Provided In This T&C, There Shall Be No Third-Party Beneficiaries To This T&C. This T&C Constitutes The Entire Agreement Between You And SajSajawat And Governs Your Use Of The Site, Superseding Any Prior Agreements Between You And SajSajawat With Respect To The Site.

Note: Terms And Conditions Are Subject To Change Without Any Prior Notice.